> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spineworkspace.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Success Skills: AI Capabilities by Function

> The specialized skills available to Twin and domain agents in Account Success including analysis, drafting, forecasting, and relationship management.

Account Success skills are the specific competencies that Twin and domain agents apply to customer lifecycle tasks. Each skill is a governed capability with defined inputs, outputs, and authorization requirements.

## Analysis Skills

* **Health Decomposition:** Break down a health score into component signals and identify the primary drivers of change
* **Portfolio Segmentation:** Group accounts by health, contract value, industry, or engagement pattern for targeted action
* **Risk Scoring:** Evaluate renewal probability based on usage trends, support history, and stakeholder changes
* **Benchmark Comparison:** Compare an account's metrics against similar accounts to identify outliers

## Drafting Skills

* **QBR Agenda Composition:** Select relevant metrics, structure discussion flow, and draft executive summaries
* **Renewal Proposal Writing:** Craft renewal talking points with usage evidence, value recap, and pricing rationale
* **Escalation Brief Creation:** Assemble severity assessment, stakeholder map, and recommended actions
* **Customer Communication:** Draft emails and meeting notes with appropriate tone and context

## Forecasting Skills

* **Renewal Pipeline Projection:** Estimate close probabilities and timing based on historical patterns and current signals
* **Churn Risk Prediction:** Identify accounts likely to churn 60 to 90 days in advance using behavioral indicators
* **Expansion Opportunity Sizing:** Estimate potential expansion value from usage gaps and license consumption trends

## Relationship Skills

* **Stakeholder Mapping:** Identify and track decision makers, champions, and blockers within an account
* **Engagement Pattern Recognition:** Detect changes in contact behavior, meeting attendance, and response rates
* **Success Plan Alignment:** Ensure documented objectives match actual customer outcomes and business priorities

## Related

* [Account Success Index](/internal-docs/domains/account-success/index)
* [Agents](/internal-docs/domains/account-success/agents)
* [Capabilities](/internal-docs/domains/account-success/capabilities)
* [AI Workbench](/internal-docs/domains/account-success/ai-workbench)
* [Workflows](/internal-docs/domains/account-success/workflows)


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