> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spineworkspace.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Business Operations Workflows: Triggers, Steps, Handoffs, and Receipts

> Primary Business Operations workflows in detail: Approval, Vendor Onboarding, Policy Review, OKR Cycle, and Process Improvement.

Business Operations runs on five primary workflows. Each workflow is triggered by an event, moves through governed steps with defined handoffs and approvals, and ends with a receipt.

Approval Workflow:

* Trigger: an intake form or system event requests a decision.
* Steps: Triage Agent scores priority; Approval Agent routes to the correct stakeholder; the stakeholder reviews the contextual dossier and decides; the capability writes to the source system.
* Handoffs: from requester to Triage Agent, then to Approval Agent, then to approver, then to source system.
* Approvals: one or more governed decision gates may be required based on value and policy.
* Receipt: an approval record with decision, rationale, timestamp, and identity.

Vendor Onboarding Workflow:

* Trigger: a vendor request is submitted with spend estimate and business justification.
* Steps: Vendor Agent runs identity and risk checks; due-diligence tasks are assigned; contract is linked; vendor record is created in ERP.
* Handoffs: from requester to Vendor Agent, to analyst, to legal, and back to ERP.
* Approvals: procurement and legal approval gates based on spend tier.
* Receipt: a vendor activation record with linked contract and risk tier.

Policy Review Workflow:

* Trigger: a scheduled review cycle or regulatory change event.
* Steps: Policy Agent drafts update; stakeholders review and comment; final version is published; attestation campaign is launched.
* Handoffs: from Policy Agent to policy owner, to legal, to all employees for attestation.
* Approvals: policy owner and legal sign-off required.
* Receipt: published policy version with attestation completion rate.

OKR Cycle Workflow:

* Trigger: planning period starts or mid-cycle check event.
* Steps: OKR Agent suggests objectives based on strategy docs; leads define and align key results; progress updates are collected; cycle closes with scoring.
* Handoffs: from strategy docs to leads, to initiative owners, to OKR Agent for rollup.
* Approvals: leadership alignment checkpoint before commit.
* Receipt: committed OKR set with confidence scores and progress trail.

Process Improvement Workflow:

* Trigger: Process Agent detects bottleneck or SLA breach.
* Steps: discovery analysis, proposal draft, pilot execution, measurement, rollout decision.
* Handoffs: from Process Agent to analyst, to stakeholders, to execution team.
* Approvals: pilot and rollout gates based on scope and risk.
* Receipt: improvement record with before/after metrics.

**Related**

* [Overview](/internal-docs/domains/business-ops/index)
* [Capabilities](/internal-docs/domains/business-ops/capabilities)
* [Execution Flow](/internal-docs/domains/business-ops/execution-flow)
* [System Flow](/internal-docs/domains/business-ops/system-flow)


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