> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spineworkspace.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Operations AI Flow: How Twin Processes Work

> The AI decision loop inside the Operations domain: observe, orient, assemble context, reason, discover, delegate, collaborate, decide, act, and continue.

The AI Flow is how Twin moves from sensing a change to completing or proposing a governed action in Operations. It mirrors the OODA loop but adds context assembly, delegation, and continuity so every step is traceable.

<Steps>
  <Step title="Observe">
    Twin detects a new event: a ServiceNow ticket, a Slack mention, an asset threshold alert, or a scheduled KPI scan.
  </Step>

  <Step title="Orient">
    Twin classifies the event against known request categories, asset types, vendor risk tiers, and policy rules.
  </Step>

  <Step title="Context Assembly">
    Spine Fabric pulls the submitter profile, related tickets, asset history, vendor record, policy text, and open approvals into a unified entity graph.
  </Step>

  <Step title="Reason">
    Twin evaluates possible paths: resolve directly, request more info, route for approval, escalate, or draft a proposal for the human.
  </Step>

  <Step title="Discover">
    Twin searches for similar past requests, documented resolutions, and active process templates to ground its recommendation.
  </Step>

  <Step title="Delegate">
    Twin assigns scoped subtasks to domain agents: fetch a contract date, compute an asset refresh window, or check approval delegation rules.
  </Step>

  <Step title="Collaborate">
    Twin presents findings to the human practitioner, highlighting options, risks, and the confidence level for each recommendation.
  </Step>

  <Step title="Decide">
    The practitioner confirms, overrides, or rejects the recommendation. The decision is recorded as a receipt.
  </Step>

  <Step title="Act">
    Twin invokes the selected capability: update a ticket, create an approval, modify an asset record, or trigger a procurement workflow.
  </Step>

  <Step title="Continue">
    Continuity preserves the session state, notes, and open items so the next person or agent resumes with full context.
  </Step>
</Steps>

<Tip>
  During Collaborate, you can ask Twin to explain its reasoning or surface alternative paths by requesting "show me other options."
</Tip>

### Related

* [AI Workbench](/internal-docs/domains/operations/ai-workbench)
* [Agents](/internal-docs/domains/operations/agents)
* [Execution Flow](/internal-docs/domains/operations/execution-flow)
* [Continuity](/how-it-works/continuity)


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