> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spineworkspace.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Operations Human Workbench: Surfaces and Daily Workflow

> The surfaces, tabs, and daily loop for operations managers and admins working inside the SpineWorkspace Operations domain.

The Human Workbench for Operations is the primary surface where ops practitioners spend their day. It presents the Request Queue, Asset Inventory, Vendor Portfolio, and Approval Dashboard in a single layout so you never need to open multiple browser tabs or source systems to understand what needs attention.

### Primary Surfaces

* **Request Queue tab** — sortable, filterable list of all open requests with SLA timers and priority badges
* **Asset Inventory tab** — live catalog with assignment status, refresh dates, and procurement links
* **Vendor Portfolio tab** — directory view with risk indicators, contract end dates, and recent tickets
* **Approval Dashboard tab** — pending items with approver names, delegation chains, and escalation status
* **KPI Snapshot tab** — operational metrics with trend arrows and exception alerts

### Daily Loop

<Steps>
  <Step title="Review the queue">
    Open the Request Queue, filter by your assigned categories, and note any SLA breaches or escalations.
  </Step>

  <Step title="Triage new requests">
    Categorize, set priority, link related assets or vendors, and assign to the right queue or person.
  </Step>

  <Step title="Resolve tickets">
    Work assigned tickets, record actions, attach evidence, and move items to pending-approval or resolved.
  </Step>

  <Step title="Check approvals">
    Open the Approval Dashboard, review requests awaiting your sign-off, and approve or request more context.
  </Step>

  <Step title="Update assets and vendors">
    Record any asset moves, vendor changes, or policy exceptions so the inventory stays current.
  </Step>

  <Step title="End with context handoff">
    Leave notes on open items so the next shift or agent can pick up exactly where you left off.
  </Step>
</Steps>

<Warning>
  Always record a receipt for asset transfers and vendor status changes. Missing receipts break the audit trail.
</Warning>

### Related

* [Operations Overview](/internal-docs/domains/operations/index)
* [Domain Views](/internal-docs/domains/operations/domain-views)
* [User Flow](/internal-docs/domains/operations/user-flow)
* [Capabilities](/internal-docs/domains/operations/capabilities)


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