> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spineworkspace.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Service Integrations: Source Systems and Data Feeds

> Reference table of source systems feeding the Service domain and what each provides, from Zendesk and Salesforce to Freshdesk, Intercom, and Twilio.

The Service domain connects to multiple source systems through Spine Fabric connectors and MCP interfaces. Each system feeds a distinct slice of the support lifecycle.

### Integration Reference

| Source System | Data Provided | Service Use Case |
| - | - | - |
| Zendesk | Tickets, macros, satisfaction | Case queue, interaction history, feedback scores |
| Salesforce Service Cloud | Cases, contacts, entitlements | Case details, customer profiles, SLA terms |
| Freshdesk | Tickets, contacts, solutions | Case queue, interaction threads, solution articles |
| Intercom | Conversations, contacts | Chat transcripts, customer metadata |
| Twilio | Calls, SMS logs | Voice and message interaction records |

Spine Fabric normalizes entities from each system into the shared service model. A Zendesk ticket and a Salesforce case both map to the Case entity. An Intercom conversation and a Twilio call both map to the Interaction entity.

### Related

* [Service Spine Fabric](/internal-docs/domains/service/spine-fabric)
* [Service System Flow](/internal-docs/domains/service/system-flow)
* [Platform Connectors](/platform/connectors)


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