> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spineworkspace.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support System Flow: Data Journey from Intake to Projection

> How Support data flows through intake, normalization, schema mapping, context assembly, projection, OODA, governance, and execution in Spine.

The System Flow in the Support domain traces how raw data from your help desk, chat, and monitoring tools becomes live, actionable views. Each stage is automated, governed, and observable.

<Steps>
  <Step title="Intake">
    Connectors poll or receive webhooks from Zendesk, Intercom, Slack, Linear, Sentry, and PagerDuty.
  </Step>

  <Step title="Load">
    Raw payloads are ingested into Spine Fabric with source metadata and ingestion timestamps.
  </Step>

  <Step title="Normalize">
    Event payloads are mapped to common shapes: ticket, customer, incident, error, message.
  </Step>

  <Step title="Schema Mapping">
    Fields are aligned to the unified entity model. Unknown fields trigger Discovery for schema updates.
  </Step>

  <Step title="Context Assembly">
    Related entities are joined by account, time window, tags, and link structures.
  </Step>

  <Step title="Projection">
    The assembled context is rendered into views: Ticket Queue, Escalations, Active Incidents, SLA Dashboard.
  </Step>

  <Step title="OODA">
    Agents observe changes, orient them against rules, decide next states, and propose actions.
  </Step>

  <Step title="Governance">
    Every proposed action is checked against capability policies, authorization scopes, and approval rules.
  </Step>

  <Step title="Execution">
    Approved capabilities run, emitting receipts and updating source systems.
  </Step>

  <Step title="State Update">
    Spine internal state and source systems are synchronized. New events trigger the next cycle.
  </Step>
</Steps>

## Related

* [Support Index](/internal-docs/domains/support/index)
* [Spine Fabric](/internal-docs/domains/support/spine-fabric)
* [Execution Flow](/internal-docs/domains/support/execution-flow)
* [Agents](/internal-docs/domains/support/agents)
* [Spine Platform](/platform/spine-fabric)


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