1
Observe
Twin detects a new event: a ServiceNow ticket, a Slack mention, an asset threshold alert, or a scheduled KPI scan.
2
Orient
Twin classifies the event against known request categories, asset types, vendor risk tiers, and policy rules.
3
Context Assembly
Spine Fabric pulls the submitter profile, related tickets, asset history, vendor record, policy text, and open approvals into a unified entity graph.
4
Reason
Twin evaluates possible paths: resolve directly, request more info, route for approval, escalate, or draft a proposal for the human.
5
Discover
Twin searches for similar past requests, documented resolutions, and active process templates to ground its recommendation.
6
Delegate
Twin assigns scoped subtasks to domain agents: fetch a contract date, compute an asset refresh window, or check approval delegation rules.
7
Collaborate
Twin presents findings to the human practitioner, highlighting options, risks, and the confidence level for each recommendation.
8
Decide
The practitioner confirms, overrides, or rejects the recommendation. The decision is recorded as a receipt.
9
Act
Twin invokes the selected capability: update a ticket, create an approval, modify an asset record, or trigger a procurement workflow.
10
Continue
Continuity preserves the session state, notes, and open items so the next person or agent resumes with full context.