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The Technical Account Success business context defines the semantic layer that Spine Fabric uses to assemble technical meaning from raw source data. These entities and relationships form the basis for health scoring, workflow triggers, and AI reasoning.

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Entities

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Relationships

  • A TechnicalAccount has one SystemArchitecture and may have many Integrations
  • An Implementation belongs to one TechnicalAccount and tracks progress via milestones
  • A TechnicalIssue may reference a TechnicalAccount, Integration, or Implementation
  • APIUsage is associated with a TechnicalAccount and may indicate Integration health
  • TechnicalDebt is linked to a TechnicalAccount and may block Implementation completion

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Key Events

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Evidence Types

  • Monitoring: Uptime metrics, error rates, latency distributions from Datadog and APM tools
  • Code: Repository status, deployment history, configuration changes from GitHub
  • Ticketing: Support interactions, bug reports, engineering assignments from Zendesk and Jira
  • Documentation: Architecture decisions, runbooks, and technical debt registers
  • API Telemetry: Request volumes, response codes, and quota consumption from gateways