1
Enter
Open the Operations domain. The workbench loads your personalized layout: request queue, approvals, and KPI alerts scoped to your role.
2
Discover
Review open requests, SLA warnings, and alerts. Twin highlights items that match your history and priorities.
3
Understand
Open a request to see full context: submitter profile, linked asset or vendor, related tickets, policy rules, and past resolutions for similar items.
4
Contextualize
Add notes, attach evidence, or consult the policy registry. Spine Fabric assembles related events and entity history so you can reason with the full picture.
5
Decide
Choose the next action: resolve directly, route for approval, escalate, or delegate to a domain agent for drafting a response.
6
Act
Execute the chosen action. The capability system enforces authorization, scope, and produces a receipt that records what changed and why.
7
Review
Confirm the outcome against the original request. Update the asset inventory or vendor record if the action produced a change.
8
Continue
Close the session. Continuity persists your open items, notes, and handoff context for the next practitioner or agent.