Operations Business Context: Entities, Events, and Evidence - Spine Innov Labs

The Business Context for Operations is the semantic layer that lets Spine Fabric assemble meaningful views and proposals. It defines what exists, how things relate, what happened, and what evidence exists to support each action.

Entities

Entity	Description	Key Attributes
Request	An incoming operational need	id, category, priority, status, submitterId, createdAt, slaDeadline
Ticket	A tracked unit of work	id, requestId, assigneeId, status, resolutionCategory, closedAt
Asset	A managed resource	id, type, serialNumber, assignedTo, location, refreshDate, status
Vendor	An external supplier	id, name, riskTier, contractEndDate, primaryContact, status
Policy	A governing rule	id, title, scope, effectiveDate, reviewDate, ownerId
Process	A defined operational sequence	id, name, trigger, steps, ownerId, lastRunDate
Approval	An authorization record	id, requestId, approverId, decision, decidedAt, scope
KPI	An operational metric	id, name, target, currentValue, frequency, alertThreshold

Relationships

A Request may create one or more Tickets
A Ticket may reference one or more Assets or Vendors
A Policy governs one or more Approval workflows
A Process may generate Tickets and require Approvals
An Asset may be linked to a Vendor for procurement or support
A KPI may aggregate across Tickets, Assets, or Requests

Events

Request created, updated, escalated, resolved
Ticket assigned, status changed, closed
Asset assigned, refreshed, retired
Vendor onboarded, risk reviewed, offboarded
Policy published, amended, deprecated
Approval submitted, approved, rejected, delegated
KPI threshold crossed, alert fired, target reset

Evidence

Slack threads and email chains linked to requests
Asset photos, serial scans, and transfer receipts
Vendor contracts, security questionnaires, and audit reports
Approval audit logs with timestamps and approver identity
Policy exception tickets with justification and sign-off