1
Observe
Twin monitors event streams from Datadog, Zendesk, Jira, GitHub, and API gateways. Notable signals include integration failures, API error spikes, deployment issues, ticket escalations, and milestone delays.
2
Orient
Twin classifies each signal against technical domain rules. A latency spike on a production integration is oriented as high priority. A minor deprecation warning on a dev environment is oriented as low priority. Orientation considers account tier, environment, and business impact.
3
Context Assembly
For prioritized signals, Twin queries Spine Fabric for full technical context: architecture, integrations, API usage, open issues, and recent deployments. It gathers comparable account patterns.
4
Reason
Twin evaluates possible explanations and outcomes. An integration failure may stem from configuration drift, API version mismatch, rate limiting, or upstream system outage. It weights each hypothesis by evidence.
5
Discover
Twin identifies the best intervention from the capability library: integration remediation, architecture update, technical escalation, or debt scheduling. It checks authorization and scope.
6
Delegate
If the intervention requires specialist skills, Twin delegates to domain agents. The Integration Agent handles root cause analysis. The Architecture Agent assesses design implications. The Escalation Agent coordinates engineering.
7
Collaborate
Twin coordinates with the TAM through the AI Workbench. Proposals appear as drafts with reasoning and source evidence. The TAM reviews, adjusts, or approves before execution.
8
Decide
Upon TAM approval, Twin finalizes the action plan. If human judgment is required, Twin presents options, trade-offs, and recommended path with confidence level.
9
Act
Twin invokes the appropriate capability: creating a Jira ticket, updating architecture docs, escalating to engineering, or scheduling a remediation window. Each action produces a receipt.
10
Continue
Session state, reasoning log, and outcomes persist in Continuity. Twin resumes with complete memory of pending items and unresolved signals.