Read Capabilities
Write Capabilities
Workflow Capabilities
Each capability is enforced at execution time. Unauthorized attempts are logged and blocked.
Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Specific Support domain capabilities with authorization, scope, and receipts. Examples include ticket updates, escalations, and knowledge publication.
| Capability | Effect | Scope |
|---|---|---|
| support.ticket.read | Read ticket details, history, and linked items | Assigned queue or authorized account |
| support.customer.read | Read customer tier, contract, and activity history | Account-linked access |
| support.incident.read | Read incident status, linked tickets, and timeline | Incident membership |
| support.knowledge.read | Read published and draft knowledge articles | Role-based |
| Capability | Effect | Authorization |
|---|---|---|
| support.ticket.update | Change priority, status, or assignment | Agent or manager role |
| support.ticket.reply | Send a reply to the customer | Agent role |
| support.escalation.create | Create an engineering escalation in Jira/Linear | Escalation policy rule |
| support.knowledge.publish | Publish a reviewed article to the knowledge base | Manager or approved agent |
| Capability | Effect |
|---|---|
| support.workflow.triage | Run the triage workflow: classify, assign, and set SLA fields |
| support.workflow.incident_response | Trigger incident declaration, on-call paging, and status tracking |
| support.workflow.postmortem | Generate a postmortem from audit trail and linked events |