Technical Account Success Capabilities: Governed Actions

Every action in Technical Account Success is a governed capability with defined authorization, scope, and receipt. Capabilities ensure TAMs and agents can execute technical operations efficiently while maintaining auditability.

Read Capabilities

Capability	Example	Authorization
`salesforce.technicalaccount.read`	Retrieve technical account details and environment info	Portfolio-scoped
`datadog.metrics.read`	Access monitoring dashboards and alert history	Account-scoped
`zendesk.ticket.read`	View technical support tickets and escalation history	Account-scoped
`github.repository.read`	Access deployment status and technical debt issues	Account-scoped
`jira.implementation.read`	View project milestones, issues, and sprint status	Portfolio-scoped
`api.gateway.logs.read`	Retrieve request logs, error rates, and latency data	Account-scoped

Write Capabilities

Capability	Example	Authorization
`jira.ticket.create`	Create technical escalation or implementation task	Any assigned TAM
`jira.milestone.update`	Update implementation milestone status and dates	Owner or delegated TAM
`datadog.dashboard.annotate`	Add annotations for incidents or maintenance windows	Account-scoped
`documentation.architecture.update`	Update architecture documentation and decisions	Architecture review approved

Communication Capabilities

Capability	Example	Authorization
`email.draft.technical`	Compose technical communications with Twin assistance	Any TAM
`slack.notify.engineering`	Send alerts to engineering channels for escalations	Automated by Escalation Agent
`meeting.schedule.architecture`	Book architecture review sessions	Account owner

Workflow Capabilities

Capability	Example	Authorization
`workflow.implementation.track`	Start or update implementation tracking	TAM owner
`workflow.escalation.technical`	Initiate technical escalation with engineering	Any TAM with manager notification
`workflow.architecture.review`	Schedule and conduct architecture assessment	Account owner
`workflow.health.audit`	Trigger proactive technical health assessment	Any TAM

Every capability invocation produces a receipt with actor, timestamp, scope, and outcome. Receipts are searchable through the account timeline.

Domains Overview

Account Success

Technical Account Success

Business Operations

Finance & RevOps

Sales

Marketing

Content

Service

Product Engineering

Personal

Human Resources

Legal

Support

Founder Ops

Operations

Technical Account Success Capabilities: Governed Actions

Read Capabilities

Write Capabilities

Communication Capabilities

Workflow Capabilities

​Read Capabilities

​Write Capabilities

​Communication Capabilities

​Workflow Capabilities

​Related

Read Capabilities

Write Capabilities

Communication Capabilities

Workflow Capabilities

Related